Shipping & Returns Policy

Shipping & Returns Policy main image Shipping & Returns Policy image

COVID DELAYS

In the event that we are closed and unable to ship your orders we will resume at the earliest time possible. In the event that this does happen, all customers will be notified of any delay. In the meantime orders are still being processed and going out daily. Please allow extra time on your deliveries. We reserve the right to extend delivery time in the event that we/or our Suppliers are required to close for a period of time or our Shipping Carriers are affected by delays. Due to the amount of current online orders some shipping services are experiencing delays of 3-5 days longer than the timeframes listed below.

 

STATE

DELIVERY TIME

SERVICES

QLD

1-3 DAYS

Standard Delivery (Road Freight)

Australia Post Express Delivery

NSW/ACT

1-3 DAYS

Standard Delivery (Road Freight)

Australia Post Express Delivery

VIC

2-4 DAYS

Standard Delivery (Road Freight)

Australia Post Express Delivery

TAS

3-6 DAYS

Standard Delivery (Road Freight)

Australia Post Express Delivery

SA

3-6 DAYS

Standard Delivery (Road Freight)

Australia Post Express Delivery

NT

4-10 DAYS

Standard Delivery (Road Freight)

Australia Post Express Delivery

WA

4-10 DAYS

Standard Delivery (Road Freight)

Australia Post Express Delivery

 

 

*Please note:

Timeframe estimates are from when the parcel is sent and only account for business days. All orders are processed and sent as soon as possible as we know how important it is to receive your purchase promptly. These do not include delays outside our control.

 

 

WHAT can be returned?
All items on our store can be returned. All returned items will incur a 15% restocking fee and return freight must be paid for by the customer.

WHEN do items need to be returned by?
Returns will need to be approved by us within 14 days of you recieving the item. They will then need to be returned within 14 days of the approval date.

HOW do customers return items?
Please send us an email to sales@locked4x4.com.au with the subject line "RETURN APPROVAL".
Please provide us with as much detail as you can for the reason of the return and also the invoice number that the item was purchased on.

Packing materials?
Where possible, please return items in original packaging. All items MUST be in a saleable condition, NO EXCEPTIONS.